ARWA ALDUQMAQ
Special Cases Supervisor
Profile summary
Dedicated administrative and social services professional with 10+ years' experience in education, psychological support, and humanitarian work. Proven leader in strategic planning, program evaluation, team supervision, and budget management, evidenced by directorial roles at Phoenix International Institute and the Centre for Development and Innovation. Experience in psychosocial support and advocacy for at-risk children with SOS Children's Villages. Possesses strong analytical, decision-making, student counseling, and curriculum development skills. Fluent in Arabic, with good English communication skills. Certifications include a mini MBA and training in educational strategies, leadership, negotiation, and psychological support. Seeks opportunities in HR, education, or social services to leverage humanitarian values for community development and organizational effectiveness.
Key skills
Professional experience
Supervised specialist support for over 50 students with unique learning needs, which ensured a personalised approach to learning, resulted in a 25% increase in successful case resolution Conducted assessments to identify and address social and psychological challenges, which resulted in improved academic outcomes for 80% of monitored students Collaborated with parents and educational staff to create intervention strategies that enhanced student engagement levels by 30%
- 25% increase in successful case resolution
- Improved academic outcomes for 80% of monitored students
- Enhanced student engagement levels by 30%
Led a team responsible for monitoring the psychological and academic well-being of 350 students and facilitated timely intervention and support, which resulted in a 15 per cent increase in overall student performance Organized school events and celebrations to strengthen community ties, resulting in a 50% increase in parent engagement during school functions Designed and implemented student development programs that escalated participation in extracurricular activities by 40%
- 15 per cent increase in overall student performance
- 50% increase in parent engagement during school functions
- 40% increase in participation in extracurricular activities
Supervised a team of 50 teachers to ensure effective implementation of academic standards, which led to a 15% increase in student performance measures during the academic year Designed and implemented targeted enrichment programs that led to a 90% improvement in student performance and engagement Launched talent development tracks for gifted students, increasing advanced placement enrollment by 60% within one year Developed and implemented classroom productivity protocols, result in a 20% improvement in overall student satisfaction ratings
- 15% increase in student performance measures
- 90% improvement in student performance and engagement
- 60% increase in advanced placement enrollment
- 20% improvement in overall student satisfaction ratings
Strategically defined the institute's objectives, resulting in a 25% increase in program enrollment Executed program evaluation protocols, and enhanced performance metrics by 30% Managed a team of 5 senior managers, directly enhancing operational efficiency through accountability Managed project teams to ensure alignment with objectives, and achieved 95% of project milestones on time Led budget management and funding allocation initiatives, optimizing productivity by 20%
- 25% increase in program enrollment
- Enhanced performance metrics by 30%
- Achieved 95% of project milestones on time
- Optimized productivity by 20%
Directed operational activities, managing a workforce of 12 staff members and ensuring adherence to performance standards Spearheaded the development of strategic initiatives that increased community service engagement by 40% Collaborated with educational institutions to enhance training programs, achieving a 15% improvement in participant satisfaction ASA
- Increased community service engagement by 40%
- 15% improvement in participant satisfaction
Facilitated the provision of support to over 50 homeless children, which resulted in 100% of registered children receiving basic services Personalised care plans, guided by risk assessments, improved academic performance in 75% of cases Developing self-advocacy programmes, empower students through skills training and support by 23%
- 100% of registered children receiving basic services
- Improved academic performance in 75% of cases
- Empower students through skills training and support by 23%
Monitored the psychosocial wellbeing of 350 students, which led to timely interventions that improved the overall wellbeing of students Designed and applied creative educational programs which increased student participation in extracurricular activities by 30% Organized annual student celebrations for over 1,200 students, achieving an 82% average participation rate
- Improved the overall wellbeing of students
- Increased student participation in extracurricular activities by 30%
- Achieved an 82% average participation rate
Planned and delivered interactive lessons tailored to meet individual needs, with creative approaches to stimulate curiosity by 26% Developed improved learning materials, which improved student engagement by 25% Analysed data to identify targets for improvement and boost achievement at individual, classroom and team level by 18% Created a nurturing environment that focuses on personal development, emotional regulation and resilience (41%)
- Stimulated curiosity by 26%
- Improved student engagement by 25%
- Boost achievement at individual, classroom and team level by 18%
- 41% focus on personal development, emotional regulation and resilience